Introduction
Welcome to Shop.co (“we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. Please read this policy carefully. If you disagree with any of its terms, please discontinue use of our services.
Information We Collect
We collect information you provide directly to us and information we collect automatically when you use our services.
Information you provide
- Name, email address, and password when you create an account
- Billing and shipping address for order fulfilment
- Payment information (processed securely — we never store card numbers)
- Communications you send to our support team
Information collected automatically
- Device type, browser, and operating system
- IP address and approximate location
- Pages viewed, links clicked, and time spent on site
- Referring URL and search terms used to find our site
How We Use Your Information
We use the information we collect to:
- Process transactions and send related information (confirmations, receipts, invoices)
- Manage and secure your account
- Provide customer support and respond to your inquiries
- Send promotional communications where you have opted in — you may opt out at any time
- Improve, personalise, and expand our services
- Monitor usage analytics to understand how users interact with our site
- Detect and prevent fraudulent transactions and other illegal activity
- Comply with legal obligations
Data Security
We implement industry-standard security measures including TLS encryption in transit, encrypted storage for sensitive data, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your rights, we will notify you as required by applicable law.
Data Retention
We retain personal data for as long as your account is active or as needed to provide you services. We also retain data as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, it is deleted or anonymised securely.
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access — request a copy of the data we hold about you
- Correction — request correction of inaccurate or incomplete data
- Deletion — request erasure of your personal data
- Portability — receive your data in a structured, machine-readable format
- Objection — object to processing of your data for direct marketing
- Withdrawal of consent — withdraw consent at any time where processing is based on consent
To exercise any of these rights, contact us at privacy@shop.co. We will respond within 30 days.
Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us and we will take steps to remove that information.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page and, where the changes are significant, notify you by email or by a prominent notice on our website. We encourage you to review this policy periodically to stay informed.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please get in touch:
Shop.co Privacy Team
Email: privacy@shop.co
Support: Customer Support Centre